Supersonic bad customer service

I have been a client of supersonic for almost 4 years. My account keeps being messed up. We have moved from jhb to Durban and since I have been In Durban I have had things miss captured that caused my account to go in areas twice now. My account was suspended due to a claw back that I was not aware of and was not told of and they give me 2 different explanations of a claw back. It has been 4 days now today that wright this is the 20th November 2022. They add this claw backs amounts months late and gave no communication and no invoices for 3 months. There has been a lot of back and forth with people giving one answer that make no sense and no one is helping. I keep being told I will get a call back but no solution and no call back I have ran out of data and airtime to call them. I have not received a reference of any kind or case number. My wife works from home and this has impacted us greatly with financially having to spend money on data and airtime for her to work.