RJ
Riaan J
1 reviews | Active since May 2021
01 Mar 2023, 13:16
Supersonic Bad Bad Bad service
Requested Supersonic to upgrade me to uncapped on 3 Jan 2023. Asked them to default me back to the R199 package from 1 February 2023. Whatsapp agent says, sorry but you will have to call back on 1 Feb to get that done. So i diarise and call back. Another arrogant agent tells me no, sorry i can only default you back 1 March 2023. After venting I left it there. Come 1 March, my debit order once again goes off as Uncapped amount R300 more than lower package. Another whatsapp agent says they no lomger have the R199 package, it is now R250. Still i am on the uncapped today and can't get hold of their call centre.
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Supersonic 's replyOfficial
01 Mar 2023, 16:57Good day, thank you for contacting Supersonic. We apologize for the unpleasant service you have received. Kindly note that the details of your query have been sent to our project management office to investigate and assist further. We will provide feedback to you soonest. Kind Regards, Supersonic
Supersonic 's reply01 Mar 2023, 16:57
Official
Good day, thank you for contacting Supersonic. We apologize for the unpleasant service you have received. Kindly note that the details of your query have been sent to our project management office to investigate and assist further. We will provide feedback to you soonest. Kind Regards, Supersonic
RJ
Riaan J's updateReviewer Update
06 Mar 2023, 14:47Hi, no one has contacted me for resolution to this matter. 6 March 2023.
RJ
Riaan J's update06 Mar 2023, 14:47
Reviewer Update
Hi, no one has contacted me for resolution to this matter. 6 March 2023.