Supersonic bad after sales, not helpfull to assist there clients

Item: Supersonic
Rating: 1
Author: Gert M

I am deeply dissatisfied with the service that I am getting from Supersonic. I have spoken to numerous consultants regarding my low signal on my router and it seems no one is able to assist me.

I was informed by a consultant that I must phone MTN and talk to them to assist me. On the following date 26/08/2020 at 18:47 a female consultant phoned me and informed that Supersonic can not assist with an external antenna to help me with my signal, yet this morning I am doing my own research on the website of Supersonic and what I found was not pleasant for me as on your website you provide external antennas as in your point nr14. Please see the link for your information on your website https://www.supersonic.co.za/home-broadband-explained

14. What do I do if I have low signal?

Low signal will affect your connection speed, and depending on the router you’re using, you could improve your signal by getting an external antenna from us, or an approved supplier. It is always recommended that you use the free-to-use router we supply to avoid any signal and network quality issues.

I was informed by a consultant that I must phone MTN and talk to them to assist me with the external antenna, you are the provider that I am using as Supersonic is the best provider in our area. Can someone assist me?

Helpful (0)

Replies (6)

Supersonic 's replyOfficial

31 Aug 2020, 20:47

Hello Gert,

Apologies for this. I have escalated this to the support manager and we will be in contact as soon as possible to assist.

Regards,
Sandra

Supersonic 's reply31 Aug 2020, 20:47

Official

Hello Gert,

Apologies for this. I have escalated this to the support manager and we will be in contact as soon as possible to assist.

Regards,
Sandra

Gert M's updateReviewer Update

02 Sept 2020, 13:36

And Still no assistance, very poor service. I spoke to one of the Managers Mel.. she cant even assist me as her answer is" speak to customer service" There is no way forward with Supersonic

Gert M's update02 Sept 2020, 13:36

Reviewer Update

And Still no assistance, very poor service. I spoke to one of the Managers Mel.. she cant even assist me as her answer is" speak to customer service" There is no way forward with Supersonic

Supersonic 's replyOfficial

02 Sept 2020, 15:37

Hello Gert, I am sorry, we will be in touch to assist as soon as possible.

Regards,
Sandra

Supersonic 's reply02 Sept 2020, 15:37

Official

Hello Gert, I am sorry, we will be in touch to assist as soon as possible.

Regards,
Sandra

Gert M's updateReviewer Update

04 Sept 2020, 10:28

It is very sad that no one can assist me, spoke to a manager Mel Govendar and she will escalate my problem to the correct person. Since my review there has been 3 people that phoned me and none of them can assist me with the problem as it is not in there departement.

The service is dissapointing and none has been done to my situation for the last 2 months. We need to sort out this problem as soon as possible and I am not going to leave it just here.

Gert M's update04 Sept 2020, 10:28

Reviewer Update

Supersonic 's replyOfficial

04 Sept 2020, 10:41

Hello Gert, I will llok into this again and gett back to you.

Regards,
Sandra

Supersonic 's reply04 Sept 2020, 10:41

Official

Hello Gert, I will llok into this again and gett back to you.

Regards,
Sandra

Gert M's updateReviewer Update

04 Sept 2020, 11:03

Thank you Sandra

I need this to be sorted.

Gert M's update04 Sept 2020, 11:03

Reviewer Update

Thank you Sandra

I need this to be sorted.