MM
Michelle M
1 reviews | Active since Oct 2020
08 Oct 2020, 08:03
supersonic - awful service
since supersonic took over from nepic our wifi connectivity has been terrible!!! We signed up for a 8meg line ,however we only receive 2 megs. Complained to the call centee and nothing was done. Now our wifi has been off since Tue 6 October since 2pm. Its now Thursday and STILL NO WIFI!!!! Called the call xentre 7 times, each time it was a different reason and no turn around time given. They now say its a nepic problem Awful customer service, awful service delivery. Definitely going to find a new service provider
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Supersonic 's replyOfficial
08 Oct 2020, 09:18Good morning Michelle
We do apologise about the speed issues that you have been experiencing. As far as the connectivity goes, we are unfortunately experiencing an outage from one of our Fibre Network Operators affecting a number of users.
We are monitoring the situation and will revert shortly.
Best regards
Sandra
We do apologise about the speed issues that you have been experiencing. As far as the connectivity goes, we are unfortunately experiencing an outage from one of our Fibre Network Operators affecting a number of users.
We are monitoring the situation and will revert shortly.
Best regards
Sandra
Supersonic 's reply08 Oct 2020, 09:18
Official
Good morning Michelle
We do apologise about the speed issues that you have been experiencing. As far as the connectivity goes, we are unfortunately experiencing an outage from one of our Fibre Network Operators affecting a number of users.
We are monitoring the situation and will revert shortly.
Best regards
Sandra
We do apologise about the speed issues that you have been experiencing. As far as the connectivity goes, we are unfortunately experiencing an outage from one of our Fibre Network Operators affecting a number of users.
We are monitoring the situation and will revert shortly.
Best regards
Sandra