Supersonic automated lack of integrity

My internet is down, every day 5 hours on support line. switch off restart, over and over... send a team please I will pay... nope more bla bla and turn it on and off advice. Send a team please, every day wasting 5 hours... no help. They were fast to come out and make the sale... 6 days of not helping me to fix my fibre... this level that level, every time closing the ticket before the problem is resolved. Then the nerve with automated request to rate 1-5 but no option to rate minus 5