Supersonic atrocious customer service

If I could, I would give this internet service provider a -100000 rating!!! For 10 weeks now, going on to 11 weeks, our internet download speed and latency is almost nothing! Latency above 3000ms and doenload speed at around 0.20 mbps. It was said that the tower we are connected to reverts to a 2g connection and that they will escalate this problem to get the tower sorted out. After 4 calls logged, okus one open call logged, we are still struggling using the internet. I have to buy 1gb data from vodacom on a daily basis just to get some work done. We cant even use our streaming services which we are also paying extra money. Why should I be paying R999 a month when I cant even use my internet? Why are we at 10 weeks and counting without any help or care from supersonic? Ive been a loyal customer, paying my monthly subscription on time without any hassles. Now that I decided to stop paying because I am not getting any service from you, you call me daily to tell me I must make payment on my one month behind payment? Surely if you can fix my internet, and get get me back to using it to its full potential I wont mind making payments. It takes you more than 2 months to sort my internet out and every single time it's just "sorry, we will escalate and log a call, here is your reference number" then I dont hear anything back. I am the on buying extra airtime, holding on for 20 to 40 minutes at a time just to get hold of someone for help. This is absolutely ridiculous l, it's a disgrace, it's atrocious!!!!