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Farhan K

1 reviews | Active since Mar 2013

03 Oct 2020, 16:05

Supersonic are *******, *********** and ********!

Stay Away!!!! Now They've ****** money from my account...

They are refusing to cancelling my account even though they promise to cancel it. And here I am still stuck with them and my line still fixed to them.

Called over 27 times and spent over R300 in airtime but their customer service are potently *********** and all they say is,"We will escalate..." to which no one replies or gives a damn about.

When you ask, "I want to speak to a manager...", they respond, "None are available (all day) But I will leave a message for them to get back to (Not one rep**** to me over 3 weeks with daily calls and complaints)".

You've been warned...

A day later after this puclication they stole R950 from my account. I just received an sms notifying me that Supersonic has submitted a debit order of that amount and ****... money gone.

I DID NOT give them consent to ANY debit orders as I have always paid them by EFT. They are *********** *******!

0
Replies (2)
Supersonic
Supersonic 's reply03 Oct 2020, 19:03
Official
Good day Farhan, my apologies for all the inconveniences caused . Just so that you know, the cancellation process takes a full calendar month from the time your cancellation request is made. I have taken note of your query and one of our customer support member will contact you to resolve this matter. Kind regards Sandra
FK
Farhan K's update03 Oct 2020, 20:14
Reviewer Update
I think I'm well aware of how long it takes... Your team in fact doesn't. Its been over a month since I sent an email for cancellation so do not try to make me look dumb here, please.