Supersonic are ******* and *****.

I have been a customer of their services for a period of three years. During this time, I subscribed to their 100 Mbps line, but I experienced slow internet speeds that never exceeded 80 Mbps. Frequently, the speed dropped significantly to as low as 1 Mbps. After requesting for assistance, they sent their technicians to check the connection, and I was informed that the problem was with Vumatel.

Subsequently, I upgraded to a 200 Mbps line hoping to resolve the issue, but the same problem persisted. The internet speed never exceeded 80 Mbps, which was frustrating. I contacted their customer service team to seek a refund for the subpar service, but they declined my request.

As a result, I made the decision to switch to WebAfrica, and to my delight, I experienced the full speed of 200 Mbps. This outcome indicates that the issue was not with Vumatel, but rather with the services provided by my former provider.

Despite my efforts to seek reimbur*****t for the two months I paid for the 200 Mbps line without receiving it, the provider has not yet compensated me. I strongly advise individuals to avoid using their services.