MP
Mahomed P

1 reviews | Active since Feb 2022

23 Feb 2022, 14:22

Supersonic are *******

I cancelled my service with Supersonic before the end of May 2021. This was confirmed by Supersonic, and I was advised that June 2021 would be my final month. They still proceeded to debit my account for July 2021. I have followed up with various people on numerous occasions and was informed that the refund is due, but is still sitting in the Supersonic account. Trying to get hold of the accounts or refunds department, or any manager is a waste of time, as it never materializes. I've had recent feedback from Ethel, and sent her my banking details for the refund to be processed, but to date have not received anything. I'M WAITING OVER 7 MONTHS FOR A REFUND! SUPERSONIC'S CUSTOMER SERVICE IS APPALLING TO SAY THE LEAST! (Except for Ethel, everyone else has given bull**** excuses) I HOPE THAT ALL THE AGGRIEVED CUSTOMERS BAND TOGETHER AND TAKE SUPERSONIC TO THE CLEANERS, AS THIS IS RIDICULOUS! I wish there was a function here to give a ZERO or Negative star rating as I'm so frustrated by this situation. I'm going to make a point of posting on various platforms to warn people of Supersonic's thieving behaviour, and to let them know that they should never make the mistake of engaging with this bunch of rogues.

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Replies (1)
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Mahomed P's update24 Feb 2022, 08:54
Reviewer Update
I need to wait 7 to 21 working days for my refund? I sincerely hope that is the case, and that this isn't just another false promise.
Imagine if the same logic was app**** to when customers owe you money Supersonic.
Wouldn't that be something...