Supersonic are *******

I have been having issues with Supersonic for months. They continue to debit our account and charge for what was paid. Today we were told by Rebecca at Customer care that a manager would call us back. Nobody called.

Please folks Do Not Sign up with Supersonic, they are ruthless *******.

Good day,

Following our telephone conversation this morning.

As per our Hello Peter complaint about Supersonic and the failure for Supersonic to get back to their client. We were incorrectly debited, we were charged R150 (proof of payment was already previously submitted) for a top up of 30gigs that was already paid for online on YOUR WEBSITE. Furthermore, we were charged R599 for 100 gigs and were only given 30 gigs (the downgrade according to YOUR CALL CENTRE AGENT was only supposed to come into effect from June). We have instructed our bank to stop all future debits. Once you have sorted out your mistakes please ensure that you credit my account for the amount of R550. Very disappointed in your service. It is very evident that customer care is not important to your organization and I will be notifying many others about this on many platforms including Hello Peter.

I will await your urgent response.