Supersonic are *****s and *******. MD Miss Nicholas doesn't even know whats going on in her company!!!!

I cannot deal with Supersonic anymore. They cancelled our wifi line on the 31st of July 2022. They only reactivated our line again after 10 working days, about 100 calls to the call center AND we even went to their head office in person. They tried to blame Vumatel for the cancellation of our line, it WAS SUPERSONIC. They confirmed in person we would not be charged for the 10 days we had no WIFI service. Due to SUPERSONIC cancelling our WIFI LINE, we spent over R1200 on data so I could work from home!!!! They have JUST sent us an invoice of R1200, we normally pay R895 per month, they are NOT only charging us for a full months service but an extra R200. When we call the call center, NO ONE CAN TELL US WHY!!! NO ONE CAN HELP US!! THEY TELL US TO ESCALATE THIS IF WE ARE NOT HAPPY WITH IT. NO MANAGERS CALL US BACK. NO ONE GIVES US FEEDBACK. WHEN WE TRY TO CANCEL WITH THEM, THEY TRY TO CHARGE US A CLAWBACK FEE OF OVER R2500. THEY ALSO WANT TO CHARGE US FOR THE ONT BOX THAT VUMATEL INSTALLED.... WHY???? THE BOX BELONGS TO VUMATEL, NOT SUPERSONIC. WHY DO THEY WANT TO CHARGE A CLAWBACK FEE??? WE DO NOT HAVE A CONTRACT WITH THEM. WE WANT TO CANCEL AND GO SOMEWHERE ELSE BUT THEY LOCK US IN WITH CLAWBACK FEE'S AND OTHER ******* FEE'S. WE WANT TO GIVE ONE MONTHS NOTICE AND WE ARE TOLD TO PAY OVER R2500 AND OTHER AMOUNTS????!!!

MEGAN NICHOLAS, YOU ARE THE HEAD OF THIS COMPANY. WAKE UP TO WHAT THEY'RE DOING TO CUSTOMERS!! DO SOMETHING ABOUT THIS NOW!!!!

STAY FAR AWAY FROM SUPERSONIC, IT IS THE WORST DECISION YOU WILL MAKE.