ML
Milissa-Jane Labuschagne
1 reviews | Active since Feb 2016
15 Oct 2021, 12:18
Supersonic are ****** and customer service rude
I'm not impressed at all I cancelled with supersonic because I relocated and I'm not going to use supersonic anymore I called in and everything is cancelled but now they claiming I owe them over R7000 so they refuse to release the vumatel line, how on earth did I still have fiber if I owed so much you were paid every month now suddenly I owe you people. Now the new tenants were we moved from can't use the vumatel line and get fiber on there name because you refuse to release it you people are ******. I call in and the gentleman puts me on hold for 15min after he is so rude and arrogant with me talking over me and not letting me get a word in eventually I dropped the call disgusting
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Replies (2)
Supersonic 's replyOfficial
15 Oct 2021, 12:43Good afternoon
Thank you for reaching out to Supersonic Fiber. We are sincerely sorry for the unsatisfactory service you have received, please hang in there while l investigate further on the issue.
Warm regards
WN
Thank you for reaching out to Supersonic Fiber. We are sincerely sorry for the unsatisfactory service you have received, please hang in there while l investigate further on the issue.
Warm regards
WN
Supersonic 's reply15 Oct 2021, 12:43
Official
Good afternoon
Thank you for reaching out to Supersonic Fiber. We are sincerely sorry for the unsatisfactory service you have received, please hang in there while l investigate further on the issue.
Warm regards
WN
Thank you for reaching out to Supersonic Fiber. We are sincerely sorry for the unsatisfactory service you have received, please hang in there while l investigate further on the issue.
Warm regards
WN
ML
Milissa-Jane Labuschagne's updateReviewer Update
16 Oct 2021, 07:59Well just as I thought no contact has been made at all with me to fix this error and cancel the vumatel line keep up the non existing good work anyone that takes supersonic need to be careful they will do u in were they can a bunch off ****** and no support. Keep ur line the new people can deal with it there is no way I'm giving supersonic over R7000 wen I was paying every month. Wake up supersonic.
ML
Milissa-Jane Labuschagne's update16 Oct 2021, 07:59
Reviewer Update
Well just as I thought no contact has been made at all with me to fix this error and cancel the vumatel line keep up the non existing good work anyone that takes supersonic need to be careful they will do u in were they can a bunch off ****** and no support. Keep ur line the new people can deal with it there is no way I'm giving supersonic over R7000 wen I was paying every month. Wake up supersonic.