Supersonic are a disgrace

I took fibre with supersonic, biggest mistake of my life. When lockdown hit I queried if the fibre could be suspended and I would resume the fibre when things settled down. (I would be in durban for over a year so fibre wouldn't be in use). I was told that this wouldn't be possible, inconvenient but ok I would have to pay for it even when not in use. I then go up to joburg this Monday and find my fibre is down. I called the call centre and am informed that my ONT has been deactivated even though my line is still active and I am paying for it. The technical agent then has the audacity that Vumatel deactivated it because I wasn't using it. What I do with my fibre is my business as long as my account is overdue. I ask her to get it activated immediately and she says Vuma needs to do that. She then supposedly logs a ticket for me and provides me with a ref saying it will be 48 hours nothing yet. This is outright *****. I don't know how many other customers who are not using their services have been disconnected and still billed. I'm sure it's a very successful racket.