Hellopeter
Share Your Experience
AO
Adam O

1 reviews | Active since Mar 2018

04 Apr 2022, 10:29

Supersonic appalling service.

Terrible service ,using Supersonic and worse still recommending to my customers to Supersonic has been an error of judgment as their service is appalling. Rather use Cool Ideas as their service is way more superior.

0
Replies (4)
Supersonic
Supersonic 's reply04 Apr 2022, 11:10
Official
Good Day Adam

We sincerely apologize for any inconvenience you may have experienced due lack of service you have received from us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.

Regards
Supersonic J


AO
Adam O's update04 Apr 2022, 11:24
Reviewer Update
On the 28th March I attempted to top account S*** on 3 separate occasions (see attached credit card snip).The transactions are from Sagepay via a VISA system. Suggest you get rid of them in a hurry !All 3 transaction were declined by Supersonic yet still have not been reversed from my account.You will notice a 4th transaction dated 30th March for R70.00 that did go through successfully (using Netcash) ,I have no problem with this transaction.Please investigate and get the transactions credited back.I have to say the service I've got from 1. Supersonic 2. Discovery 3. VISA has been appalling.I look forward to your soonest reply ?
Email sent to *** today

Supersonic
Supersonic 's reply04 Apr 2022, 11:47
Official
Should you require any further assistance, don't hesitate to contact our team. Once again, we apologize for the inconvenience caused in this regard.
AO
Adam O's update14 Apr 2022, 12:29
Reviewer Update
Hello Supersonic ,I see you've all gone back to sleep.
I rest my case as to your incompetence...still await your reply but fear I may make the gave sooner.
Terrible terrible service as always.