Supersonic and Vuma putrid services

I have had the worst service from supersonic customer service team, they reply to you after 3-5 hours on watsapp or they just apologise they couldn’t get to your chat today- unacceptable I have trying for the past 3 months to get my internet connected to no such luck up until today. I have paid my easy pay vouchers as they unable to provide me with a payment link as Vuma was unable to generate payment links- what a poor excuse to your paying customer. I have paid last week and still awaiting my new password to connect my devices to the internet I’m paying but unable to use. That means they *****ing money from customers and so my question is how many customers is this happening too? I’m at the point of involving the ombudsman and making a formal charge against them as they made me pay for service I cannot use due their errors or whatever the reason is- the service is putrid and apaulling. I wish I can use another service provider