Supersonic and the Superstars is not so Super

On the 30th of November 2020, I received a quotation from Supersonic via a company called Bluenet. The quotation was for LTE to the amount of R 999.00. The mail indicated that I would be sent a link to make payment. The link was never sent to me and I forgot about it. On the 04th of February 2021, Bluenet mailed me to follow up on the delivery of my router. I stated that I never received a link to make payment and I forgot about it. However Kayla from Bluenet stated that she would again send my application in. I again recieved a quotation from Supersonic, with no payment link. I phoned and they sent me a mail with Standard Bank account number. The instruction was to use my ID as reference. I made the payment to them on the 04th of February 2021. On Monday the 8th of February 2021 I phoned Supersonic to confirm that they did in fact receive payment, and what the steps would be going forward, one of the Superstars in the call center advised me that I will receive an SMS from RAM to confirm delivery, the delivery process will take 3 to 5 working days. On Wednesday the 10th of February 2021, I phoned in again as I didn't receive any SMS from RAM as yet. The Superstar in the call center explained that the process takes 3 to 5 working days and that I should just wait. On Friday the 12th of February 2021, after now waiting the appropriate 3 to 5 working days, I phoned again. This time the Superstar informed me that she will send the query to the dispatch department for feedback. On Monday the 15th of February 2021, I phoned in again, this time the Superstar explained to me that the payment I made was allocated to the previous account I had opened in November 2020 and that they would first have to re-allocate the payment. How long would this take? 3 to 5 working days. On Wednesday 17th of February 2021, I phoned in again, this Superstar informed me that I actually should have sent the proof of payment to the no-reply email address that they mailed me from. She sent me a new email and I then replyed to the no-reply email with my proof of payment. She advised me that this would now be sorted very quickly. On Friday the 19th of February 2021, I phoned the call center again. This Superstar informed me that they have received my proof of payment but that it was never passed on to dispatch, and that she will send it to dispatch and that everything would now be sorted. SHe also said that delivery would be very quick. On Monday the 22nd of February 2021, I sent them a Whatsapp Message. I there was put into contact with Joyce. She informed me that I will be receiving a SMS "today" with my tracking number. Soon after I recieved a mail thanking me for the payment I made, And informing me that the order is now ready for delivery and will be delivered within ....... 3 TO WORKING DAYS. On Tuesday the 23rd of February 2021. I again sent them a Whatsapp Message, again I was connected with Joyce, however I asked what is the status of my delivery, well she is not even taking the time to answer me. I am now to the point where I want to tell them to shove it, however, I will probably wait for another 3 to 5 working days for a refund. I just want them to deliver my Router and get me up and running on the system.