Supersonic and an unauthorized debit order

Each and every month we pay manually and on time without fail. Imagine in February 2022 you suddenly find out that Supersonic created a debit order that you have NOT authorized them to process even though your account is 100% up-to-date.

Their excuse? "We don't know how it happened". What do you mean you don't know??? Did the system enter the debit order on its own? Obviously not. Did they correct it when I first called to query it? No. What's next? A double payment in March for an up-to-date account? No idea how a company can be so confused and unprofessional. We, for a valid reason, never have an excessive amount of funds in the account for exactly this reason; so that some foolish company out there can't over/incorrectly debit our account and we end up with drama in trying to resolve it...and low and behold, my "favourite" service provider messed up once again. Will they have ensured that it does not happen in March as they said the debit order was canceled YET they still attempted to process it on 08 February...? Me thinks Supersonic is not a capable and honest service provider. Something stinks and it ain't fish.