1 reviews | Active since Nov 2018
Supersonic aka Supersuck - everyone should lodge a complaint to the Ombudsman!!
So after having constant interrupted internet for a month they fixed the issue remotely (and phoning numerous times holding on each time between 30 and 45 minutes). Lodged a complaint to the Ombudsman and whoopie whoopie fixed within just days, without the ombudsman complaint nothing would have happened. We moved to another provider but that is where SuperSUCK does not end. Holding on again for 42 minutes, the migration of the line to the new provider which they promised within 72 hours did not happen. We were told 'they have been working on it but the migration was not done, we will 'investigate'. Supersonic is nothing more than a useless bunch of idiots and should not be worth to be called an 'internet provider'. Good advise: do not ever deal with them. When phoning the new provider RSA Web the phone is answered immediately, yet they are also at the mercy of Supersonic to migrate the line. EVERYONE HAVING ISSUES WITH SUPERSONIC SHOULD LODGE A COMPLAINT TO THE OMBUDSMAN, make Supersonic famous and be in the list of worst service provider when the company names are revealed at beginning 2022. Download the form online and send the complaint to: *** https://www.icasa.org.za/pages/consumer-complaints-procedure
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
Nonhlanhla
