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Ahmed A
1 reviews | Active since May 2015
04 Oct 2021, 01:36
Supersonic air Fibre
Absolutely pathetic service !!! Airfibre is more problematic. I've had cade sftwr case reported, router changed and yet router suffers to establish connection. I've requested to be cancelled due to useless service or to be provided with a normal Fibre line I am still awaiting feedback or the call back as was promised. The call centre doesn't even know when they are experiencing outages and which areas are affected. I want this service cancelled and I will not pay any cancelation fees due it being a terrible service
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Replies (2)
Supersonic 's replyOfficial
04 Oct 2021, 07:02 Good day Ahmed.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
Nonhlanhla
Supersonic 's reply04 Oct 2021, 07:02
Official
Good day Ahmed.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards,
Nonhlanhla
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Ahmed A's updateReviewer Update
05 Oct 2021, 09:24Hi
Like I said I have been waiting for a call back from the agents to tell me what the options are as to change the airfibre and also to confirm that I will not be paying any cancelation fees as the service is the problem
Like I said I have been waiting for a call back from the agents to tell me what the options are as to change the airfibre and also to confirm that I will not be paying any cancelation fees as the service is the problem
AA
Ahmed A's update05 Oct 2021, 09:24
Reviewer Update
Hi
Like I said I have been waiting for a call back from the agents to tell me what the options are as to change the airfibre and also to confirm that I will not be paying any cancelation fees as the service is the problem
Like I said I have been waiting for a call back from the agents to tell me what the options are as to change the airfibre and also to confirm that I will not be paying any cancelation fees as the service is the problem