Supersonic after a few weeks. :(

So after writing a sterling review a few weeks ago (the service sign up was flawless) I feel the need to add a new review after spending a few weeks with Supersonic.

Debit order date approaches and I get a notification that my accounts about to be debited by 3 x the agreed amount. I reach out to Supersonic to advise them of the error and they say they will attend to it.

The debit order runs. And lo and behold - it's 3 x the amount in my agreement. And contrary to their assurances- nothing was done to resolve this issue despite them having a week to rectify of their side. Fast forward 2 weeks and despite assuring me a refund - this hasn't been done.

At the time of notifying them of the billing issue I also alerted them to intermittent and poor LTE signal. A promise was made to investigate. It's now been a week and I've Whatsapped the agent on no fewer than 3 occasions and had 3 promises for the technical team to get in touch. To date.... no refund. No decent LTE.

Sorry Vanessa Ncuna - I have been patient regarding this matter. I did mention that I would have to review my original review if it wasn't sorted out. And to date its not.