GB
Gerhard B

1 reviews | Active since Jul 2016

07 Oct 2023, 06:19

SUPERSONIC ACTUALLY SUPER PATHETIC

"SUPERSONIC " is an Internet provider "middleman" entailing that "they wil find you the best and cheapest internet in your area". At least that is their promise but my recent ordeal with them proved that they are to be avoided at ALL costs.

From the date that I placed my order, waiting for feedback on delivery, being **** to by giving me a false tracking number for RAM, they failed in every possible way. Worst of all, waiting more than 7 days for delivery of the 4G and LTE router and Simcard is so pathetic in their market that they should simply just close their doors.

Our router and Sim card was eventually delivered last night. Not active and after waiting 20 minutes on the phone, SUPERSONIC technician "SHASHIN" promised wholeheartedly that our internet service will be activated within maximum 1 hour. That was 19:00 last night and it is still not activated.

Crucifying SUPERSONIC on social media is the only way to warn other people against using SUPERSONIC ever for anything. I am so sick of them that I am going to change my service provider even if my internet becomes active right now.

SUPERSONIC "DELIVERED" the worst service I have ever experienced in my life. And they blame the blackouts for everything going wrong!!!

SUPERSONIC, your incompetence has nothing to do with the blackouts!!!!!! Rather go into PC repairs or something simple because the Internet and Wifi game is definitely not for you.

This is my WhatsApp number, +***6, I will provide proof of my allegations against SUPERSONIC ACTUALLY SUPER PATHETIC to anybody.

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Replies (1)
Supersonic
Supersonic 's reply07 Oct 2023, 11:54
Official
Good day. I want to express our sincere apologies for the incredibly disappointing experience you've had with our service. Your feedback is deeply valued, and I assure you that we take your concerns seriously. We recognize the frustration caused by the delays and issues you faced, and we understand the impact it has had on your trust in our company. Please know that we are thoroughly investigating the situation internally to prevent such incidents in the future. We are truly sorry for failing to meet your expectations, and we appreciate you taking the time to bring these matters to our attention. If there's anything specific you would like to discuss or if there's a way we can rectify the situation for you, please don't hesitate to reach out directly. Once again, please accept our heartfelt apologies for the inconvenience caused. We value your feedback and are committed to making things right. Best regards.