Supersonic actually a ****

In the beginning was it was good after 3 years of loyal customer who referred to friends and family i get treated this way always excuses when i phone about non existent internet paying for 1.8 mb download and 0.05 upload speeds? And the excuse for months ongoing is the tower not my problem the service provider is being paid so i want my service oh and wait log a ticket they say well ive got 84 pending tickets this is a no go wouldn't recommend them anymore on the brink of cancelling