Supersonic Accounts Disaster

Supersonic has absolutely terrible customer service and their billing and accounting is a mess.

On the 1st of December I relocated to a new premises, Supersonic moved the router and connected it at the new premises but it took a month before I had working internet. As I was already a Supersonic customer I still had my normal debit order go off during this time, thus paying for a month of no internet.

Now, this month, they suddenly debited R2129 from my account instead of the usual R795. With no prior notice or consent from me. Upon querying the amount they have claimed that since I have moved I have "two active subscriptions". Now how is that possible if they moved and activated the router themselves?

I have made the usual R795 payment via EFT but I refuse to pay the rest. I have requested that someone from accounts contact me directly but I have gotten no response.

After paying for a montb without internet in December and now this, if Supersonic doesn't sort this out I am definitely cancelling my contract.

I am getting no assistance fr