Supersonic *********** accounts department

On the 22nd of June 2025, I received an email from Supersonic stating that my account had been suspended due to non-payment of R1338.20. I sent through an email asking which months and I received an email stating it was December 2024 and June 2025 Now I'm owing R858.20 The amounts keep changing which shows *********** people( I don't understand how June 2025 will be outstanding when the bill comes out at the end of the month). I sent through proof of payment and I was told the same thing I further explained how the payments were done and there was no response from "P". I then called through on the 30th of June 2025 and spoke to "M" who told me firstly that the ticket had been closed and I think that was due to incompetence once again because the proof of payment was sent through and there was no response.

Speaking to "M" who was also confused kept putting me on hold Eventually realized that the payment for June was the only 1 outstanding which is understandable because at that time no payment had been made. She further explained that December is outstanding I told her to open up the email with all of the POP and call out each one in January 2025 There were 2 payments made 4th of January and 30th January 2025. The 4th of January 2025 was for December which she understood and sent through the email to get the issue rectified. Later on that day, I received an email stating the line had been reactivated on the 30th of June. No apologies for any inconvenience caused due to the *********** employees they have.

Today 8th of July I received an email that my line has been suspended due to non-payment of R882.20. I have never met such an *********** service provider They don't call you when you do call them you spend more than 30 minutes waiting for them to answer and that to all the staff are confused You are placed on hold multiple times.

Supersonic my question to you has a service provider do you put these amounts in a lucky draw and pick out one each time I send through an email or do you do proper authentication on your accounts?

I cannot wait to cancel my account once this has been sorted You'll have to be the most pathetic *********** service provider. Hopefully, you'll have the time to make contact.

Regards