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Tamaryn L
1 reviews | Active since Mar 2012
19 Feb 2024, 12:56
Supersonic accounting is a shame
I have been paying my account on time for years and Supersonic changed my account reference. Now I am getting calls from Debt collection that my account is in arrears. When I send all my proof of payments, I don't even get an email or call that this has been rectified. I have been a loyal customer and get treated like this now, shocking
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Replies (3)
Supersonic 's replyOfficial
19 Feb 2024, 13:05Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply19 Feb 2024, 13:05
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
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Tamaryn L's updateReviewer Update
19 Feb 2024, 14:05When I contact VVM and Supersonic customer service, they tell me I have to wait 21 working days for correction which is shocking since I've been pestered for days and now that I send my proof, now I must wait 3 weeks for my name to be cleared
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Tamaryn L's update19 Feb 2024, 14:05
Reviewer Update
When I contact VVM and Supersonic customer service, they tell me I have to wait 21 working days for correction which is shocking since I've been pestered for days and now that I send my proof, now I must wait 3 weeks for my name to be cleared
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Tamaryn L's updateReviewer Update
19 Feb 2024, 15:31IF it will even be looked at, the ticket number is #SST286551
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Tamaryn L's update19 Feb 2024, 15:31
Reviewer Update
IF it will even be looked at, the ticket number is #SST286551