GM
Greg M
1 reviews | Active since Jul 2021
06 Sept 2021, 13:57
Supersonic account S 3223
So this is a follow up to not getting through to Supersonic two months back. After several calls and emails I eventually got a response from a Mariska Swabey a financial administrator who wrote: I refer to your email below. It seems your upgrade was done on the old account S 3223 and then someone opened another account S*** for you with another upgraded package. I have asked for this to be corrected with immediate effect.
As soon as I have confirmation, I will pass the credits and close the account.
I will revert back soonest.
This was 18 August 2021, I cannot get hold of this person since even though they provided a phone number nor can the call centre help. Their last answer last week Tuesday was we will escalate and someone will call you before the end of the day. I will also call before the end of shift to confirm it was done. Well obviously not done as I am now writing to Hello Peter again
Kind regards
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
06 Sept 2021, 13:58 Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused, please hang in there while l check your account.
Kind regards
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused, please hang in there while l check your account.
Kind regards
WN
Supersonic 's reply06 Sept 2021, 13:58
Official
Good day
Thank you for reaching out to Supersonic. I apologise for the frustration caused, please hang in there while l check your account.
Kind regards
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused, please hang in there while l check your account.
Kind regards
WN
GM
Greg M's updateReviewer Update
06 Sept 2021, 15:23Good luck in getting a response.
Thanks
Greg
Thanks
Greg
GM
Greg M's update06 Sept 2021, 15:23
Reviewer Update
Good luck in getting a response.
Thanks
Greg
Thanks
Greg
GM
Greg M's updateReviewer Update
08 Sept 2021, 07:55Good Day Supersonic (WN) - please advise is Mariska still not available. The solution is simple. The situation is I have been a customer since Jan 2019 with account S3223. Invoiced R 849 a month and paying R 849 pm. No problems and good service.
I saw a 3rd party advert in Mar/Apr 2021 for a better Supersonic package at a lower price R 845pm. The R4 not the issue then but the better package. I made contact and advised that I was an existing Supersonic customer and that Supersonic would arrange. I spoke to Supersonic and was told that the R 849 package 20up/2down no longer existed - for some time now - and all packages were 20/20. I said well my speed test tells me different so you have been billing me for something that does not exist for some time now, yet you are supplying it. I then got a call to say that a technician would call me to come and do installation. I asked why, I already had Supersonic line and router installed, so no technician came but speed did change to 20/20.
In May 2021 something happened to my account S3223 and the invoicing thereon, so Mariska can look from that point for transaction on S 3223. I continued paying my now amount of R 845
In July 2021 I got an invoice for another account S *** for R 1605 which was debited to my bank account despite the fact that I had paid S 3223 the regular R 845. So Mariska can look from that point at S *** transactions.
Hope this assists someone in Supersonic Finance resolve this matter - I am owed R 1605 debited from my bank and credited to s ***by Supersonic and I owe Supersonic R 845 for account S 3223 being the August 2021 payment which i am withholding till Supersonic is able to resolve.
This is my accounting 101.
I saw a 3rd party advert in Mar/Apr 2021 for a better Supersonic package at a lower price R 845pm. The R4 not the issue then but the better package. I made contact and advised that I was an existing Supersonic customer and that Supersonic would arrange. I spoke to Supersonic and was told that the R 849 package 20up/2down no longer existed - for some time now - and all packages were 20/20. I said well my speed test tells me different so you have been billing me for something that does not exist for some time now, yet you are supplying it. I then got a call to say that a technician would call me to come and do installation. I asked why, I already had Supersonic line and router installed, so no technician came but speed did change to 20/20.
In May 2021 something happened to my account S3223 and the invoicing thereon, so Mariska can look from that point for transaction on S 3223. I continued paying my now amount of R 845
In July 2021 I got an invoice for another account S *** for R 1605 which was debited to my bank account despite the fact that I had paid S 3223 the regular R 845. So Mariska can look from that point at S *** transactions.
Hope this assists someone in Supersonic Finance resolve this matter - I am owed R 1605 debited from my bank and credited to s ***by Supersonic and I owe Supersonic R 845 for account S 3223 being the August 2021 payment which i am withholding till Supersonic is able to resolve.
This is my accounting 101.
GM
Greg M's update08 Sept 2021, 07:55
Reviewer Update
Good Day Supersonic (WN) - please advise is Mariska still not available. The solution is simple. The situation is I have been a customer since Jan 2019 with account S3223. Invoiced R 849 a month and paying R 849 pm. No problems and good service.
I saw a 3rd party advert in Mar/Apr 2021 for a better Supersonic package at a lower price R 845pm. The R4 not the issue then but the better package. I made contact and advised that I was an existing Supersonic customer and that Supersonic would arrange. I spoke to Supersonic and was told that the R 849 package 20up/2down no longer existed - for some time now - and all packages were 20/20. I said well my speed test tells me different so you have been billing me for something that does not exist for some time now, yet you are supplying it. I then got a call to say that a technician would call me to come and do installation. I asked why, I already had Supersonic line and router installed, so no technician came but speed did change to 20/20.
In May 2021 something happened to my account S3223 and the invoicing thereon, so Mariska can look from that point for transaction on S 3223. I continued paying my now amount of R 845
In July 2021 I got an invoice for another account S *** for R 1605 which was debited to my bank account despite the fact that I had paid S 3223 the regular R 845. So Mariska can look from that point at S *** transactions.
Hope this assists someone in Supersonic Finance resolve this matter - I am owed R 1605 debited from my bank and credited to s ***by Supersonic and I owe Supersonic R 845 for account S 3223 being the August 2021 payment which i am withholding till Supersonic is able to resolve.
This is my accounting 101.
I saw a 3rd party advert in Mar/Apr 2021 for a better Supersonic package at a lower price R 845pm. The R4 not the issue then but the better package. I made contact and advised that I was an existing Supersonic customer and that Supersonic would arrange. I spoke to Supersonic and was told that the R 849 package 20up/2down no longer existed - for some time now - and all packages were 20/20. I said well my speed test tells me different so you have been billing me for something that does not exist for some time now, yet you are supplying it. I then got a call to say that a technician would call me to come and do installation. I asked why, I already had Supersonic line and router installed, so no technician came but speed did change to 20/20.
In May 2021 something happened to my account S3223 and the invoicing thereon, so Mariska can look from that point for transaction on S 3223. I continued paying my now amount of R 845
In July 2021 I got an invoice for another account S *** for R 1605 which was debited to my bank account despite the fact that I had paid S 3223 the regular R 845. So Mariska can look from that point at S *** transactions.
Hope this assists someone in Supersonic Finance resolve this matter - I am owed R 1605 debited from my bank and credited to s ***by Supersonic and I owe Supersonic R 845 for account S 3223 being the August 2021 payment which i am withholding till Supersonic is able to resolve.
This is my accounting 101.