DS
Dani S
1 reviews | Active since Oct 2016
20 Oct 2020, 18:07
SuperSonic Account issues again
Hi SuperSonic For 2 years I have been battling with account related issues by SuperSonic. For the 3rd time in 2 years supersonic has decided to canceled the wrong Vuma service and there has taken us offline. Once again Supersonic is telling me that this is not their issue and that a new Vuma work order needs to be created. Last time this happened, it took 16 days to have our service reconnected. We did not request any cancellations, this was a supersonic error. This has happened again, for no reason at all and once again I am being given the run around by SuperSonic. I will not wait 16 days to be reconnected due to a SuperSonic messup. No one in the call center can ever help me.
I am reaching out to Supersonic and asking that someone please be assigned to: 1) Have this service reconnected immediately 2) Resolve these account issues once and for all.
Failing this I will be forced to cancel and move my 4 supersonic services.
Please can someone urgently be in touch with me. Thanks Dani
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
22 Oct 2020, 13:50Hello Dani,
Apologies for the inconvenience caused. Kindly note that I have sent your complaint to the management team and we wil be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the inconvenience caused. Kindly note that I have sent your complaint to the management team and we wil be in touch as soon as possible to assist.
Regards,
Sandra
Best regards,
Supersonic 's reply22 Oct 2020, 13:50
Official
Hello Dani,
Apologies for the inconvenience caused. Kindly note that I have sent your complaint to the management team and we wil be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the inconvenience caused. Kindly note that I have sent your complaint to the management team and we wil be in touch as soon as possible to assist.
Regards,
Sandra
Best regards,
DS
Dani S's updateReviewer Update
26 Oct 2020, 13:56Hi Sandra,
No one has been incontact with me and we are still offline?
Please can this be actioned immediately
Thanks and kind regards,
Dani
No one has been incontact with me and we are still offline?
Please can this be actioned immediately
Thanks and kind regards,
Dani
DS
Dani S's update26 Oct 2020, 13:56
Reviewer Update
Hi Sandra,
No one has been incontact with me and we are still offline?
Please can this be actioned immediately
Thanks and kind regards,
Dani
No one has been incontact with me and we are still offline?
Please can this be actioned immediately
Thanks and kind regards,
Dani
Supersonic 's replyOfficial
26 Oct 2020, 15:32My apologies Dani, I am following up on this for you now.
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply26 Oct 2020, 15:32
Official
My apologies Dani, I am following up on this for you now.
Regards,
Sandra
Regards,
Sandra
Best regards,
DS
Dani S's updateReviewer Update
27 Oct 2020, 12:29Hi Sandra,
I am still yet to be contacted and our services are still down. This is really poor customer service.
Regards,
Dani
I am still yet to be contacted and our services are still down. This is really poor customer service.
Regards,
Dani
DS
Dani S's update27 Oct 2020, 12:29
Reviewer Update
Hi Sandra,
I am still yet to be contacted and our services are still down. This is really poor customer service.
Regards,
Dani
I am still yet to be contacted and our services are still down. This is really poor customer service.
Regards,
Dani
DS
Dani S's updateReviewer Update
02 Nov 2020, 12:32Hi Sandra,
Can you please ask Francois to urgently contact me relating to this issue that is still outstanding.
Regards,
Dani
Can you please ask Francois to urgently contact me relating to this issue that is still outstanding.
Regards,
Dani
DS
Dani S's update02 Nov 2020, 12:32
Reviewer Update
Hi Sandra,
Can you please ask Francois to urgently contact me relating to this issue that is still outstanding.
Regards,
Dani
Can you please ask Francois to urgently contact me relating to this issue that is still outstanding.
Regards,
Dani