1 reviews | Active since Oct 2020
SUPERSONIC :Absolutely pathetic service
Sales service was excellent took 5 minutes, after sales service absolutely pathetic. Initially gor a call from Lloyd who wanted to know my last day with my previous service provider. Which was 30 September 2020.Sent him am email no response. Then called the call centre who said Danie Kruger is now handlinh my account. And he will call me. After 3 calls to the. All centre still no joy except to blame tge delay on Vumatel who apparently rejected the application. I called vumatel they said the line was free and all the supersonic needed to di is request the line and then Supersonic can activate it for me. Called a total of 9 times.. Still no joy.. Still waiting for Dani to contact me.. Poorest form of customer service i have ever seen in my life. Worse than government organizations.... By the way still waiting flr Danie Kruger to call me. If there was a zero rating they would get it. By the way every single agent i spoke to haf no clue what was going on ot just didn't care about the customer.
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
