Supersonic

Terrible customer service, I have contacted them 6 times since Feb 2021... I get charged a monthly subscription when my data runs out I have the option to top up, which I pay out of my own pocket it gets deducted off of my bank account since December supersonic has been double deducting my top up along with my monthly subscription.. Each time you get in contact with them they tell you the credit has not been processed when we asked to speak to a manager we will told they will contact us back.. Still after LITTLE MORE THAN A MONTH WE STILL DO NOT HAVE A REFUND NOR HAS ANYONE CONTACTED ME.. When we said if it does get sorted as no consultant can give us feedback, we will not pay our next subscription a consultant told me she will then put off my internet.. "It is that simple". The problem is that this has happened before too... The communication skills & customer services is disgusting