Supersonic

The customer service and accounts department are just there to collect queries and give you a reference number that never gets followed up for closure. When you query the status you get told they are escalating the matter. I have an incorrect billing issue which was marked closed in November 2019 after several emails and WhatsApp messages to them. Exactly 2 years later the issue resurfaces where I am told I owe money from 2019. Once again they do what they do best keep you on hold, give a reference number and nothing happens afterwards.

I spoke to Ntando, Keith, PhindIle and Zumbai only on the 04 and 05th June 2021, can you believe after staying on the line for 1hr47minutes with PhindIle who kept me on hold whilst promising that her manager and the billing department manager are looking at my issue to resolve it - she transferred the call to Zumbai who just asked how can I help. I stayed on for a further 30minutes with Zumbai telling me she’s escalated the matter to get help. Guess what that help never came. She promised to call back in 30minutes. That never happened until I phoned back 3 hours later to reach Ntando again who simply just told me the billing department doesn’t work on weekends and she doesn’t know why the other consultants promised me help.

To wrap it up: At that point I decided to send a cancellation email to cancel my services.

Thank you Supersonic for the bad service.