Supersonic. A useless supervisor named Jacob Mudzongachiso

If i could give them a minus rating i would. Internet has been out since Monday 13 April. Every day we had to phone to find out what is happening as they never contacted us back as promised to solve the issue. Wednesday 15 April we eventually got through to a technical guy named Caleb Hassin who actually found out the box is faulty. He did excellent work trying to help us. After sorting the problem utilizing our own router we spoke to to a supervisor named Jacob Mudzongachiso He was so rude and said the problem is fixed why do we need to escalate. He refused to give his details and refused to help and wanted to charge us for a new box. In the 10 years we have been with them, the boxes never last more than 3 years then we have to pay again.We will be moving our subscription somewhere else as Supersonic is completely useless. They are ******s and does not want to assist in any way. That says a lot about South African companies. We got his details from another source and will be naming and shaming him on all platforms for bad and non existing service. We will also be contacting ICASA to complain