1 reviews | Active since Apr 2016
Supersonic - A service you cannot count on!
We signed up with Nepic in 2018 and was happy with the services we received. Approx 3 months ago we started experiencing issues with our Fibre and contacted Nepic however we were told that Super Sonic has now taken over all Nepic's clients. Since the first issue we experienced it went downhill from there. Supersonic was going to send out a technician after the lockdown however this never happened. Our Fibre line keeps on dropping and disconnecting us. This morning 14 July we contacted Supersonic and after our 6th call we decided to cancel our subscriptions. The agents drops the calls and is of absolutely NO HELP!!! I will not recommend for anyone to sign up with Supersonic. Supersonic's logo should be "FOR A SERVICE YOU CANNOT COUNT ON"!
I am sorry to see you had such a negative experience with us. Kindly note that i have escalated this complaint to our retentions manager who will be in touch to discuss this matter.
Regards,
Sandra
I am sorry to see you had such a negative experience with us. Kindly note that i have escalated this complaint to our retentions manager who will be in touch to discuss this matter.
Regards,
Sandra
