1 reviews | Active since Aug 2021
Supersonic: A Nightmare in Broadband Services
I recently had the unfortunate experience of subscribing to Supersonic for my internet needs, and it has been nothing short of a nightmare. The supposed "high-speed" internet they promised has been nothing but a constant source of frustration and inconvenience.
For the past five days, I have been without internet access, despite numerous attempts to resolve the issue through their customer support channels. Not only has this left me unable to work efficiently from home, but it has also disrupted other aspects of my daily life that rely on a stable internet connection.
My ordeal doesn't end there. In my desperate attempt to seek assistance, I have spent over R300 on airtime just to navigate through their labyrinthine support line. Each call to their so-called "customer support" has resulted in hours of wasted time and frustration, with no resolution in sight.
To make matters worse, their tech support team appears to be grossly ***********. Despite my detailed explanations of the issue and providing all necessary information, they have failed to identify the root cause or provide a satisfactory solution. Instead, I have been subjected to a series of generic responses and empty promises, leaving me feeling utterly helpless and exasperated.
What's more, their customer support system is utterly disorganized and unreliable. They have closed support tickets before even reaching out to me for clarification, and have abruptly closed tickets in the middle of ongoing conversations, showing a blatant disregard for customer satisfaction and basic communication standards. Additionally, their support team only replies on their WhatsApp support channel after absurdly long delays ranging from 40 to 120 minutes, further prolonging the resolution process and adding to the customer's frustration.
In conclusion, Supersonic's abysmal service, *********** tech support, and dismal customer communication practices have been a complete disappointment. I strongly advise anyone considering their services to proceed with extreme caution or, better yet, explore alternative options. Save yourself the headache and avoid Supersonic at all costs.
To Whom It May Concern,
I am writing to express my extreme dissatisfaction and frustration with the ongoing issues regarding my Supersonic internet subscription. As stated in my previous communication, I have now endured over seven days without any internet access despite numerous attempts to seek assistance from your support team.
In light of this intolerable situation and the complete inability of your support team to resolve the issue, I have taken the decision to cancel my subscription with immediate effect. It is unacceptable to continue paying for a service that I am not receiving, especially considering that my contract with Supersonic is on a month-to-month basis.
However, I am appalled to learn that despite my cancellation request, your accounts department is attempting to force me to pay for another month of service. This is utterly unjustifiable given the circumstances, and I refuse to be held accountable for a service that has consistently failed to meet even the most basic expectations.
Therefore, I demand that my subscription be cancelled immediately, effective as of the date of this message. I will not entertain any further attempts to charge me for a service that I no longer wish to receive.
I expect a prompt response confirming the cancellation of my subscription and assurance that no further charges will be app**** to my account. Failure to comply will result in further escalation of this matter through relevant consumer protection channels.
I trust that you will handle this matter with the urgency and seriousness it deserves.
To Whom It May Concern,
I am writing to express my extreme dissatisfaction and frustration with the ongoing issues regarding my Supersonic internet subscription. As stated in my previous communication, I have now endured over seven days without any internet access despite numerous attempts to seek assistance from your support team.
In light of this intolerable situation and the complete inability of your support team to resolve the issue, I have taken the decision to cancel my subscription with immediate effect. It is unacceptable to continue paying for a service that I am not receiving, especially considering that my contract with Supersonic is on a month-to-month basis.
However, I am appalled to learn that despite my cancellation request, your accounts department is attempting to force me to pay for another month of service. This is utterly unjustifiable given the circumstances, and I refuse to be held accountable for a service that has consistently failed to meet even the most basic expectations.
Therefore, I demand that my subscription be cancelled immediately, effective as of the date of this message. I will not entertain any further attempts to charge me for a service that I no longer wish to receive.
I expect a prompt response confirming the cancellation of my subscription and assurance that no further charges will be app**** to my account. Failure to comply will result in further escalation of this matter through relevant consumer protection channels.
I trust that you will handle this matter with the urgency and seriousness it deserves.