Supersonic

I have been down now for about a more than a week and I’ve spoken to multiple call center agents and I have not had one issue resolved.

Our area has been down but since all if not all 95 % been restored. I have been speaking to my neighbours and there internet have been restored. I logged an issue with supersonic and 2 tickets created and closed by it was closed by VUMATEL technicians with them saying there’s no cross lines and my internet should be fine.

I called today and I was supposed to get a technician calling me back after I explained to the second agent that my internet is off and that the router that I have is the same one I always used and they keep telling me they don’t understand my router is saying something else .

My internet was working fine and since it was down now I have different routers according to supersonic. There is no cross lines there is multiple technical staff at vuma tel saying everything is working in there side. And the last ticket created was resolved by the technical team in my area saying that supersonic needs to do there part.

I would just like the internet that I pay for . Why is it so difficult?