AL
Albie L

1 reviews | Active since Nov 2021

23 Nov 2021, 18:57

Supersonic

This company deserves to be awarded the "worst company service award" of the decade. Never ever in my life did I have to deal with a bunch of SUPER-IDIOTS like these people. Paying for your internet subscription with them is a total waste of money as you will not receive the service. Called them 11 times. Emailed them 8 times (including the CEO) with no response. Suppose the CEO cannot read his emails as internet is supp**** by Supersonic.... They made 2 appointments to come and resolve their mess and also never pitched up. What a pity I cannot score them zero or below.!!!!! Their customer service center is *********** and an absolute waste of time, you hold on for hours until the call eventually cuts off. Avoid dealing with Supersonic at all cost. We run a guests house and have lost income due to their incompencies.

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Replies (3)
AL
Albie L's update23 Nov 2021, 20:29
Reviewer Update
09h00 is fine thx DK
AL
Albie L's update24 Nov 2021, 09:41
Reviewer Update
  • Now just to proof my case. DK promised to call me 09h00 this morning to resolve the issues. Needless to say this did not happen. I rest my case. Once again proof that Supersonic will hold you hostage and refuse to provide service once they received their money. UNBELIEVABLE!!!!TIME TO GO TO THE MEDIA NOW..
AL
Albie L's update24 Nov 2021, 09:55
Reviewer Update
DK , your company will need to resolve their phone problems. I take it that the 5 previous people who also promised to call and never did also experienced phone problems. Later today means that my business will be closed for the 7th day now due to this. Maybe a indication of what time if ever.. will be better that "during today"