Supersonic
After signing up for a R399, 120gig lte month to month contract while waiting for my fibre to be installed. Thinking I could cancel the contract with a months notice. I duly cancelled the contract end of August 2020, paid R159 extra as I assumed a cancellation fee. This morning I wake up to an sms with a notification of R1,480.22 debit for Supersonic?!?!?! Not once was I informed of this "claw back fee" and 3 months after I cancelled my contract. Sadly it's a debit order so I cant reverse it?!?! Absolutely livid & furious!! How disgusting?!?!
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Supersonic 's replyOfficial
31 Oct 2020, 10:44Good day Kim,
We sincerely apologise for the frustration we may have caused you but as per our T&Cs, if you cancel your contract within six months you are liable to pay the cancellation and clawback fees. If you require any further assistance, please do no hesitate to contact us.
Kind regards
Sandra
We sincerely apologise for the frustration we may have caused you but as per our T&Cs, if you cancel your contract within six months you are liable to pay the cancellation and clawback fees. If you require any further assistance, please do no hesitate to contact us.
Kind regards
Sandra
Supersonic 's reply31 Oct 2020, 10:44
Official
Good day Kim,
We sincerely apologise for the frustration we may have caused you but as per our T&Cs, if you cancel your contract within six months you are liable to pay the cancellation and clawback fees. If you require any further assistance, please do no hesitate to contact us.
Kind regards
Sandra
We sincerely apologise for the frustration we may have caused you but as per our T&Cs, if you cancel your contract within six months you are liable to pay the cancellation and clawback fees. If you require any further assistance, please do no hesitate to contact us.
Kind regards
Sandra