KM
Kevin M

1 reviews | Active since Mar 2011

19 Jun 2022, 20:34

Supersonic - 4 to 10 MB on a 200MB Connection

Your service is terrible.

This is my speed test results with no other device connected on my 200MB connection

https://www.speedtest.net/result/***

https://www.speedtest.net/result/***

Every day without fail from 6 to 11 pm I get 4 to 10 MB on my downlink. I get full speed on my uplink. Speed tests are done with no other devices on the network via ETH and Wireless - Same issue.

Metro fibre has indicated this is a supersonic problem and not their issue. MFN Tickets - 177302 & 177209

I have called your call centre a number of times, We will call you back Sir - Guess what nobody calls you back.

Ticket # SST035459

Your network is overloaded from 6 to 11 pm daily and nobody wants to fix it.

0
Replies (1)
Supersonic
Supersonic 's reply20 Jun 2022, 08:14
Official
Good morning, thank you for reaching out to supersonic . Please try to reboot the fiber box and the router, then run a speed test using a device connected to a cable.