KM
Kevin M
1 reviews | Active since Mar 2011
19 Jun 2022, 20:34
Supersonic - 4 to 10 MB on a 200MB Connection
Your service is terrible.
This is my speed test results with no other device connected on my 200MB connection
https://www.speedtest.net/result/***
https://www.speedtest.net/result/***
Every day without fail from 6 to 11 pm I get 4 to 10 MB on my downlink. I get full speed on my uplink. Speed tests are done with no other devices on the network via ETH and Wireless - Same issue.
Metro fibre has indicated this is a supersonic problem and not their issue. MFN Tickets - 177302 & 177209
I have called your call centre a number of times, We will call you back Sir - Guess what nobody calls you back.
Ticket # SST035459
Your network is overloaded from 6 to 11 pm daily and nobody wants to fix it.
Helpful (0)
Replies (1)0
Replies (1)Supersonic 's replyOfficial
20 Jun 2022, 08:14Good morning, thank you for reaching out to supersonic . Please try to reboot the fiber box and the router, then run a speed test using a device connected to a cable.
Supersonic 's reply20 Jun 2022, 08:14
Official
Good morning, thank you for reaching out to supersonic . Please try to reboot the fiber box and the router, then run a speed test using a device connected to a cable.
