1 reviews | Active since Feb 2014
Supersonic = ****/*****!
Supersonic - Pathetic company!!!
Please note, if you have a problem with Supersonic then report them to ICASA - things will only change if we stand together and make our voices heard!
1. They have a WhatsApp helpline - it's automated- so query/problem does not get attended to. 2. Write them an email - you get automated response then another email to say that your "ticket" is now closed - but the problem was not attended to so, problem has not been solved. 3. You call them on their "business" landlines but after 20 minutes of waiting for them to answer their phones - we give up! You can call their number a few times a day and they do not answer their phones. 4. They will change your contract ( without your permission) which you have and upgrade it to another at double the amount you were paying but the Mbps stays the same! 5. They will charge you R800.00 saying that I (the customer) changed the contract before a certain period - I did not ask to change my contract!
This is all a **** they are running and committing *****!!!
Please note: if they respond to this message it's to say that 'they will contact you) they never do!
