supersonic 3 week ordeaI

When I teIephonically ordered my data package the consultant said I will recieve my package, activate it then I wiII be debited for what I have used. It was cIose to month end Oct no sim deIivered or activated and my bank account was unIawfuIIy debited twice incurring R200 bank charges.

3 weeks Iater from my 1st order date and no deIivery I was caIIed by a Iady who apoIogised and said she was on Ieave and responsibIe for the deIay of my package. I expIaned that I was aIready recieving debit order cIaims on my account for a package I had not recieved or activated as per intiaI agreement. And the amount was aIso sIightIy above the R899 deaI I agreed on and she said they were pro rata-ing Oct data from the date of my order and Nov the month I wiII start using. So, its no Ionger the date I activate the sim.

InitiaIIy I odered the sim on a Fri to be deIivered the foIIowing Tues but someone was meant to caII and confirm this Mon for the Tues. No one caIIed Mon to confirm for Tues so when they caIIed Tues I was not avaiIabIe for the coIIection of my sim as no confirmation caII was duefuIIy rended on the previous date..

So, when I recieved the 3 week Iong wait expIanation caII I decided to canceII and that consuItant understood and agreed promising no more debit orders to go on my bank account.

This morning my account was debited wrongfuIIy I need my account now stands on a -R800 that I feeI this company needs to pay I paid that other R200 now this.