JD
Johan D
1 reviews | Active since Aug 2019
10 Jun 2020, 13:27
Supersonic
I have two services from Nepic however Supersonicfibre have taken over the business. I have been trying to get hold of Supersonic Fibre https://www.supersonic.co.za/Pages/Home.aspx for the past two weeks with no success. The email info returns as an 'Untended email" theyave a whatsaap number that does not work. The phones dont get answered and the service I pay for is not delivered. Yet each end of the month they run the debit order as per norm. Supersonic are a bunch of thieving ******. As far as I am concerned they are in breach of contract yet here I am stuck with a bunch of *********** id iots. What to do? What legal recourse do we as consumers have?
Helpful (0)
Replies (3)0
Replies (3)Supersonic 's replyOfficial
10 Jun 2020, 16:03Apologies for your negative experience - I have sent you an email and will await your feedback so that we can assist.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply10 Jun 2020, 16:03
Official
Apologies for your negative experience - I have sent you an email and will await your feedback so that we can assist.
Regards,
Sandra
Regards,
Sandra
JD
Johan D's updateReviewer Update
10 Jul 2020, 09:23 Well Sandra it has now been a month since I started complaining via social media as I was getting no response from your pathetic organization. Like I mentioned before I am having major problems with the service you are supposed to supply and none of your support lines or WhatsApp number are working, is a joke. My internet is either so slow or just disconnects and re connects constantly. This is at both my premises of which one is fibre and the other wireless. Now I have inherited you as a service provider from Nepic who at least could assist. I just do not have the words to tell you how pathetic and poor your service is. Thus I want to cancel all my contracts with Supersonic and go with a service provider that actually can deliver the service and who actually cares about their customers. Being part of MTN one would think and expect better support but then again your organisation is probably still paying the fine for ********* practice. If this issue that I and other users are experiencing is not resolved today then be aware I will stop all debit orders and will fight you in court as you are in breach of contract. Then further its back to the social media platforms like Hello Peter, Twitter, Instagram and Facebook because it seems it’s the only place you try and portray an false image as this wonderful professional organisation which you aren’t in my opinion. Quite frankly you suck.
JD
Johan D's update10 Jul 2020, 09:23
Reviewer Update
Well Sandra it has now been a month since I started complaining via social media as I was getting no response from your pathetic organization. Like I mentioned before I am having major problems with the service you are supposed to supply and none of your support lines or WhatsApp number are working, is a joke. My internet is either so slow or just disconnects and re connects constantly. This is at both my premises of which one is fibre and the other wireless. Now I have inherited you as a service provider from Nepic who at least could assist. I just do not have the words to tell you how pathetic and poor your service is. Thus I want to cancel all my contracts with Supersonic and go with a service provider that actually can deliver the service and who actually cares about their customers. Being part of MTN one would think and expect better support but then again your organisation is probably still paying the fine for ********* practice. If this issue that I and other users are experiencing is not resolved today then be aware I will stop all debit orders and will fight you in court as you are in breach of contract. Then further its back to the social media platforms like Hello Peter, Twitter, Instagram and Facebook because it seems it’s the only place you try and portray an false image as this wonderful professional organisation which you aren’t in my opinion. Quite frankly you suck.
JD
Johan D's updateReviewer Update
10 Jul 2020, 09:26Just look at all the ****ty reviews your getting!!! https://www.hellopeter.com/supersonic
JD
Johan D's update10 Jul 2020, 09:26
Reviewer Update
Just look at all the ****ty reviews your getting!!! https://www.hellopeter.com/supersonic
