Supersonic

Supersonic apparently took over the Nepic account from them, not that Nepic is any better. Was told the amount we paying for a 4/4 line if the same as a 20/20. We then received an invoice for the 20/20, after 12 days and making the payment in the beginning of the month we get told that the wifi line we have at home cant work on a 20/20 as this is fibre, we are told on whatsapp line that this work order is placed and will be done, then all goes quiet. Today when i call i get told that there is no work order and that we have to wait another 7-14 days for the fibre line to be ordered. After calling for days, wasting airtime and working time this service is unacceptable. We been pushed from pillar to post and noone is willing to help, Nepic accounts dept only sends emails and tells me its the Supersonic account dept that needs to sort out the issue, on facebook messenger i get told that they have your work order, so basically they didnt read my complaint or issue that i have with their service and that if i didnt call today they wouldnt have only received it today so now you will have to wait for the order to go through, another 7-14 days. The call centre employee states there is nothing they can do in the mean time to assist.