JB
Johan B
1 reviews | Active since Feb 2020
05 Dec 2023, 12:47
Supersonic
My internet is down. On my router it shows red at the internet. By the fibre box, it has only a blue power light and reddish/orange Lan 1 light (obviously router cable)
Supersonic tells me that Vumatel has a a Fibre outage, yet my neighbours using Vumatel, gas internet. This is so pathetic !
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
05 Dec 2023, 12:51Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
Supersonic 's reply05 Dec 2023, 12:51
Official
Good day, thank you for contacting Supersonic Fibre, we do apologize for your unpleasant experience thus far, please note one of our skilled agents will be in contact with you to assist shortly.
JB
Johan B's updateReviewer Update
05 Dec 2023, 13:02When they call and I answer, they dont answer back ! Spoke to numerous consultants the past 2 days, all stating that I must restart, switch off for 15 minutes, blaming Vumatel outage, etc... This is getting boring !
JB
Johan B's update05 Dec 2023, 13:02
Reviewer Update
When they call and I answer, they dont answer back ! Spoke to numerous consultants the past 2 days, all stating that I must restart, switch off for 15 minutes, blaming Vumatel outage, etc... This is getting boring !
JB
Johan B's updateReviewer Update
05 Dec 2023, 14:41I like how Supersonic lies to clients. After speaking to Vumatel, they confirmed that there is NO OUTAGE, and that my line is down, and that their technicians will look into that. Now, that customer service. Supersonic can surely take some lessons from then, and HOPEFULLY up their game
JB
Johan B's update05 Dec 2023, 14:41
Reviewer Update
I like how Supersonic lies to clients. After speaking to Vumatel, they confirmed that there is NO OUTAGE, and that my line is down, and that their technicians will look into that. Now, that customer service. Supersonic can surely take some lessons from then, and HOPEFULLY up their game
Supersonic 's replyOfficial
05 Dec 2023, 14:42Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team
Supersonic 's reply05 Dec 2023, 14:42
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team