1 reviews | Active since Nov 2021
Supersonic 10 Month Wait for Installation
Terrible experience with Supersonic. I ordered the installation of fibre in January. I was told it would take 7-14 working days for them to install the fibre. Supersonic provided me with a LTE modem to use for free until the installation of the fibre.
After almost a year, my fibre has not been installed. On 8 November, I received an email informing me that the installation of my fibre will take place within 7-14 days. This morning, I received an SMS stating that the LTE modem will be deactivated this morning, despite my fibre still not having been installed.
Upon calling Supersonic, the only two options I was offered were to either subscribe for their LTE services or terminate the installation of fibre. This was in direct conflict of their offer of a LTE modem to use for free until installation of fibre.
Given that they have not installed my fibre after almost a year, I have no confidence that my fibre will be installed in the next couple days and I will be without internet.
We apologise for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
We apologise for the frustration caused, please note that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for your reply. If your feedback entails informing me that your projects team is working on my fibre order, that will be unacceptable. My immediate concern is the LTE modem, which I need to continue working from home. I would prefer for the modem to be only deactivated once the fibre is installed, as we agreed in January when I ordered the fibre. It is not acceptable for such a term to be changed on short notice, especially considering that you have not installed the fibre in almost a year.
Thank you for your reply. If your feedback entails informing me that your projects team is working on my fibre order, that will be unacceptable. My immediate concern is the LTE modem, which I need to continue working from home. I would prefer for the modem to be only deactivated once the fibre is installed, as we agreed in January when I ordered the fibre. It is not acceptable for such a term to be changed on short notice, especially considering that you have not installed the fibre in almost a year.
It is nearing the end of the work day. Do you have any feedback for me?
It is nearing the end of the work day. Do you have any feedback for me?