GW
GERHARD W
1 reviews | Active since Oct 2020
11 Oct 2020, 11:04
SUPERSONC FIBRE AND SERVICE SUPER ***. CEO fix this!!
On Monday 5 October 2020 at approx. 4.20 pm my NEPIC -SUPESONIC super *** service was abruptly ended. Since calling on Monday agternoon right through to today 11 October with a VERY BIG list ot evidence i am nowhere closer to the truth. Payment made as i do EVERY month yet i get NO service. Today i spoke with Charity in your call centre and STILL nothing is done. I am beyond furious and URGE ANYONE that wants to do business with them to run as far as you can. Nowhere can i speak with a CEO or Manager. Why do you punish and lie to your paying clients? Your the biggest bunch of idiots and bull****ters i have ever come across. GIVE MY MONEY BACK.!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
11 Oct 2020, 12:40Good Day Gerhard,
Our sincere apologies for the unsatisfactory service we've given you. Please note we're following this up and we'll revert shortly.
Regards
Sandra,
Our sincere apologies for the unsatisfactory service we've given you. Please note we're following this up and we'll revert shortly.
Regards
Sandra,
Supersonic 's reply11 Oct 2020, 12:40
Official
Good Day Gerhard,
Our sincere apologies for the unsatisfactory service we've given you. Please note we're following this up and we'll revert shortly.
Regards
Sandra,
Our sincere apologies for the unsatisfactory service we've given you. Please note we're following this up and we'll revert shortly.
Regards
Sandra,
GW
GERHARD W's updateReviewer Update
11 Oct 2020, 15:16Stop talking nonsense. Nothing has been retored .
GW
GERHARD W's update11 Oct 2020, 15:16
Reviewer Update
Stop talking nonsense. Nothing has been retored .
GW
GERHARD W's updateReviewer Update
11 Oct 2020, 15:17Its not working .
GW
GERHARD W's update11 Oct 2020, 15:17
Reviewer Update
Its not working .
GW
GERHARD W's updateReviewer Update
11 Oct 2020, 15:59Still nothing is working. Does supersonic not have any after sale care or technical support????
I have been told the same story for 7 days now.
I have been told the same story for 7 days now.
GW
GERHARD W's update11 Oct 2020, 15:59
Reviewer Update
Still nothing is working. Does supersonic not have any after sale care or technical support????
I have been told the same story for 7 days now.
I have been told the same story for 7 days now.
GW
GERHARD W's updateReviewer Update
11 Oct 2020, 18:26Now i have been told that there is nothing they can do for me until tomorrow. The staff that has to assist me dint work on weekends
GW
GERHARD W's update11 Oct 2020, 18:26
Reviewer Update
Now i have been told that there is nothing they can do for me until tomorrow. The staff that has to assist me dint work on weekends
Supersonic 's replyOfficial
11 Oct 2020, 18:58Hi Gerhard,
Thank you for taking our calls today.
As discussed, we're following up with the billing team to see if there are possible hiccups on their end.
We will revert to you tomorrow.
Regards,
Sandra
Thank you for taking our calls today.
As discussed, we're following up with the billing team to see if there are possible hiccups on their end.
We will revert to you tomorrow.
Regards,
Sandra
Supersonic 's reply11 Oct 2020, 18:58
Official
Hi Gerhard,
Thank you for taking our calls today.
As discussed, we're following up with the billing team to see if there are possible hiccups on their end.
We will revert to you tomorrow.
Regards,
Sandra
Thank you for taking our calls today.
As discussed, we're following up with the billing team to see if there are possible hiccups on their end.
We will revert to you tomorrow.
Regards,
Sandra
Supersonic 's replyOfficial
12 Oct 2020, 17:51Hello Gerhard,
Please note that your case has been referred to the dispute team to allocate your payments as the reason for your absence of connection is due to your account issue.
Regards,
Sandra
Please note that your case has been referred to the dispute team to allocate your payments as the reason for your absence of connection is due to your account issue.
Regards,
Sandra
Supersonic 's reply12 Oct 2020, 17:51
Official
Hello Gerhard,
Please note that your case has been referred to the dispute team to allocate your payments as the reason for your absence of connection is due to your account issue.
Regards,
Sandra
Please note that your case has been referred to the dispute team to allocate your payments as the reason for your absence of connection is due to your account issue.
Regards,
Sandra