1 reviews | Active since Mar 2017
Supershoddy!!
Worst service provider (across any industry) I have ever engaged with.
I have been with them for about 3 years, been without internet at times and they simply do not assist you with technical issues.
I received notice of suspension of services via sms and 30 mins later, my services were suspended- even though I sent a mail querying this outstanding amount. One agent told me this is an amount from Oct 2019 while another told me it's from May 2020 and if that wasn't bad enough, another agent quoted a completely different amount altogether. Needless to mention that I was on hold each time for at least 30mins before being told they cannot assist me and that this was what the statement reflected. As I write this review, I have been on hold for 40mins so I can get the correct amount they suggest I owe so that I can cancel.
Not worth your peace of mind!
Thank you for reaching out to Supersonic. I see that you are encountering issues with our Billing team and I am so sorry for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Best regards,
Thank you for reaching out to Supersonic. I see that you are encountering issues with our Billing team and I am so sorry for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Best regards,
Thank you for taking my call. I have created a case and escalated to Billing ( CAS-872472-R0D2W7). I will provide feedback as I receive it.
Kind regards, Nonhlanhla
Best regards,
Thank you for taking my call. I have created a case and escalated to Billing ( CAS-872472-R0D2W7). I will provide feedback as I receive it.
Kind regards, Nonhlanhla
Best regards,
