SUPER********

I have called Supersonic nearly every alternate day for a month now. I signed up a year ago paying R999.00 for their 200GB day and 200GB night LTE service. The speeds I was getting off peak was between 25 to 35 Mbps and peak times between 10 and 15 Mbps which was ok. Then, when they had there black friday special for the same price you can now get uncapped LTE I asked them to please change me to the uncapped option seeing that I am already paying R999 a month.

The problem started when I realized my speed dropping consistently. I called them telling them my speed is dropping and I am starting to loose internet connection, which causes my netflix connection to drop. They told me to reset router, remove sim card and re-insert sim. They reset my geo location as well. Then it got even worse to where I am now receiving a speed of 0.5 Kbps. Then I was told they going to escalate my issue and somebody will call me back. Of course nobody does.

I have been calling them twice a week for nearly a month now and all of those ****'s keep telling me that they will call me back but never do. I have called them yesterday at 15h00 and spoke to another **** that said I will call you back at 15h50 as I will log a call with MTN. Needless to say I am still waiting on that **** to call me.

I am working from home and provide IT support to our company which causes a big problem for me, as well as an IT course that I am doing online which costs me R10000.00. Also kids schooling is suffering now.

My wife called them last night seeing that the other **** never called me but I told her not to waste her time with these people seeing that we spent more than R200 in airtime whenever we have to call them. I asked them to please cancel my LTE service. I was told to send an email...via a non working internet connection. I ultimately sent it via my cell phone. Plus I need to give them a calendar months notice, which means I must pay them for next month for a service that they are not providing. My next stop will be to log a complaint with ISPA. I am typing this in notepad as I am struggling to get an internet connection even now...I will have to wait for that window when I get that .500Kbps to post this. Unfortunately the lowest rating is 1 star but I would give them nothing if I could.

I thought Telkom was the worst ISP but CONGRATULATIONS Supersonic you are officially the WORST NON-SERVICE PROVIDER. STAY AWAY FROM THESE ***** all they care about is collecting money from you every month whether your service is working or not.