SUPERSAD SERVICE FROM THE NOT SO SUPER SUPERSONIC

Dear Superstars at the not so SUPER Supersonic.

We are one of the extremely unfortunate clients who were once happy and satisfied Nepic clients but sadly have now been dumped on supersonic and are getting nothing but poor poor poor service. For the last 2 months plus we are being plagued with continuous downtime and unworkable speed (0.17 Upload & 0.07 Download) and absolutely NO communication, notification or feedback – Nothing, nada, zip, zero

I would like to invite you to visit the Benoni Community FB Group, not a day goes by that you are not being lambasted by people in the same boat, which is a clear indication that we are not the only ones experiencing this problem.

How anyone is supposed to run a business like this? We moved from Telkom to Nepic because Telkom was unworkable, at this stage they are a better option than Supersonic.

There is no problem with your billing department though, they are very happy to take the full amount like clockwork every month . I would like to know how we will be compensated for all the downtime and unworkable speed. To either reduce what you are charging or increase the speed that we could get when things are running properly for the same price seems like a fair offer.

A response from yourselves seems unlikely considering your utter disregard for the poor service we are getting but would be highly appreciated