Superonic are ***********!!!!

Shocking! My internet was down on a Monday morning (During lockdown) and i was told they will log a ticket and a technician will phone me to set up a time to visit my premises. The technician will phone me within 48 hours - firstly do you realize we are in a national lockdown and you guys are essential!!! How can it take you 48 hours to give me a call back?? It is essential that I have internet so I can work and provide for my family. It is now over 50 hours later and NOTHING! no call no email no nothing! i have phoned 5 different times and every time i am told i cannot speak to a manager as they are in a meeting and all the support consultant can do is log a ticket! Is this all you guys do - log tickets? Why cant you phone your technician and tell him its an emergency? This is PATHETIC! Absolutely NO customer experience. How are you guys still around? Supersonic are *********** and incapable of doing their job!!! Do not think you will debit my account for the full amount this month! If you make me pay a pro rated for internet - surely i should not pay for when i am down??? It goes both ways!