AH
Andrew H
1 reviews | Active since Jul 2023
18 Jul 2023, 17:23
SuperNothing!!!!
I am a prepaid customer at Supersonic but every month I am being told that my account is in arrears. I then have to go through an entire process of blood pressure raising communication only for them to confirm that they are at fault. They keep cutting my internet, they cannot seem to get it right. I've been with them since 2017 but it seems to be getting worse this year especially!!!
They went from being so good to being trash...don't sign up with them!!!
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Replies (2)
Supersonic 's replyOfficial
18 Jul 2023, 20:05Good day, thank you for reaching out to Supersonic. We apologize for the type of service you have received
Our sincere apologies for the frustration and inconvenience caused.
Our sincere apologies for the frustration and inconvenience caused.
Best regards,
Supersonic 's reply18 Jul 2023, 20:05
Official
Good day, thank you for reaching out to Supersonic. We apologize for the type of service you have received
Our sincere apologies for the frustration and inconvenience caused.
Our sincere apologies for the frustration and inconvenience caused.
Best regards,
AH
Andrew H's updateReviewer Update
25 Jul 2023, 11:51You see this reply above? This is all one ever gets...and nothing to correct the mistakes! Now I am a victim of internal mismanagement of billing/funds allocation, and no one can help resolve it. In fact, they made it my problem.
AH
Andrew H's update25 Jul 2023, 11:51
Reviewer Update
You see this reply above? This is all one ever gets...and nothing to correct the mistakes! Now I am a victim of internal mismanagement of billing/funds allocation, and no one can help resolve it. In fact, they made it my problem.