SUPERFAST INTERNET, MADE SIMPLE - SUPERSLOW, MADE EXTREMELY DIFFICULT

We contracted Supersonic at the end of November, Vodacom fibre was installed and the router took forever to be delivered. Since we have had the fibre, usage has been approximately 2 weeks, the rest of the time we have been trying to resolve issues with the router going on RED, we do not have a laptop to configure and have tried on the mobile. It is absolutely shocking the amount of time we have spent phoning them, on one occasion we were on the phone for 3 hours - REALLY. Trying to get hold of anyone with some kind of authority is a joke. The MD Calvin Collett is nowhere to be found, nor are they interested in solving issues. We have requested a technician again to come out and being totally ignored, no phone call or follow up to advise. Most definitely the bill will be sent expecting payment, I am absolutely fed up trying to obtain resolution. How many times can one phone for the same issue. We have probably spoken to about 8 - 10 different people - phone calls are recorded. What absolutely astounds me is the total lack of service and non-communication. They will be reported to the ISPA and payment returned until they provide the service.